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Someone has passed away. Here is what to do, one step at a time.

Last reviewed 2026-11-01 · Editorial policy

Short answer: First, make sure the person is safe and call the right number: the hospice nurse for an expected death at home, 911 for an unexpected one. After death is pronounced you do not have to decide everything today. Contact a funeral home or cremation provider to arrange transport, and compare prices when you can.

This page offers general information and cannot replace professional care. If you are in crisis, call or text 988 (US Suicide and Crisis Lifeline).

What do I do in the first hour?

Take a breath

There is almost nothing that must be decided in the first hour except who to call. Ask someone to stay with you if you can.

  1. Call the right number for your situation (see the table below).
  2. Wait for the death to be pronounced by a hospice nurse, doctor or emergency responder.
  3. Let close family know, or ask a friend to make the calls.
  4. Do not rush to clean, move or dispose of anything, especially if the death was unexpected.
  5. Write down names and phone numbers of the people you speak with.

If you are struggling

If you feel overwhelmed or unsafe, call or text 988 at any time to reach the 988 Suicide & Crisis Lifeline.

Who do I call, by situation?

SituationCall firstWhat happens next
Expected death at home, under hospiceThe hospice nurse lineA nurse pronounces the death and guides you on next steps
Unexpected death at home911Responders arrive; the medical examiner or coroner may become involved
Death in a hospital or care facilityStaff will notify youThey will ask which funeral home or provider to contact
Death away from home or abroadLocal emergency number, then your family contactA local provider and, for abroad, the nearest embassy or consulate can help
You find someone with no signs of life911Follow the dispatcher's instructions

If the person had a written plan or a pre-paid contract, find it. It may name the provider to call.

What can wait a few hours or days?

  • Choosing a funeral home: you need to arrange transport relatively soon, but you can compare prices first.
  • Deciding burial or cremation. This can take several days.
  • Setting the date of any ceremony. A memorial can be held weeks or months later.
  • Writing the obituary.
  • Notifying distant friends and the person's employer.
  • Canceling subscriptions and services.
  • Handling the estate. Take your time and consider asking a professional.

A provider will usually ask for a few answers on the first call. You can say you are still deciding. Ask for prices by phone. They are required to give them.

What is the paperwork in the first week?

  • Order certified death certificatesBanks, insurers and agencies commonly each want one. The funeral home usually files the certificate with the state and can order copies.
  • Ask the funeral home to report the death to Social SecurityFuneral homes usually do this. Confirm it.
  • Find the will, insurance policies and any funeral pre-arrangement
  • Contact the employer and ask about final pay and benefits
  • Tell the landlord or mortgage lender
  • Note pending bills, but do not rush to pay them all
  • Check whether the person was a veteranGather the DD-214; VA benefits may apply.
  • Secure the home, pets, mail and valuables

Our after-life checklist goes through the longer list in order.

What should I not decide or do today?

  • Do not sign a contract or pay a large deposit before you have seen an itemized price list.
  • Do not feel pressured into buying a casket, embalming or add-ons you have not asked for. Embalming is not required in every case, and you can buy a casket elsewhere.
  • Do not share the date and address of the funeral publicly if you are worried about break-ins.
  • Do not make big financial or housing decisions yet.
  • Do not give financial details to anyone who calls unexpectedly. Scammers sometimes target grieving families.

Your rights under the FTC Funeral Rule

A funeral provider must give you a General Price List when you ask about arrangements, and accurate prices by phone. You can choose only the goods and services you want, apart from a basic services fee. Providers cannot refuse a casket you bought elsewhere, and a provider that offers cremation must offer an alternative container.

Where do I go from here?

Related services

Frequently asked questions

Who do I call if a loved one passes away at home?

Call the hospice nurse if the person was in hospice. For an unexpected death, call 911. After death is pronounced, contact a funeral home or cremation provider.

How soon must the person's body be moved?

There is no single rule. A provider usually arranges transfer within hours, and the exact timing depends on circumstances and local rules. Ask the provider what is needed.

Do I need to pick a funeral home immediately?

You need to arrange care of the person soon, but you can compare prices first. Providers must quote prices by phone.

Do I have to report the death to Social Security?

The funeral home usually reports it. Ask them to confirm, and tell Social Security yourself if no provider is involved.

How many death certificates should I order?

Many families order several, because banks, insurers and agencies may each want a certified copy. Ask your provider how many are included and what extras cost.

What do I do in the first 24 hours after a loved one passes away?

In the first 24 hours, the essential tasks are to have the death confirmed, let close family know, and arrange for your loved one's body to be cared for. Almost everything else can wait. Most families contact a funeral home or cremation provider within the first day so the person can be transported and cared for, but you do not have to decide on services or make final choices right away. Eat, rest, and ask one trusted person to help you keep a short call list. What to do: write down who must be told today, and move every other task onto a later list.

Who do I call first when a loved one passes away at home?

Who you call first depends on whether your loved one was in hospice care and whether the death was expected. If hospice is involved, call the hospice nurse line first rather than 911, because the nurse can confirm the death and guide the next steps. If there was no hospice and the death was unexpected, call 911. After the death is confirmed, call close family, then a funeral home or cremation provider. What to do: save the hospice number and the doctor's number in your phone now, so you are not searching for them at a hard moment.

What can wait after someone passes away and what cannot?

Only a few things are time sensitive after a death, and most of the long list of tasks can wait days or weeks. The urgent items are having the death confirmed, arranging care for the person's body, and notifying close family. Soon after, you will need to confirm funeral or cremation arrangements and request death certificates. Closing accounts, estate matters, and notifying agencies can wait until after the service. Do not feel pressured to decide everything at once. What to do: sort tasks into three lists, today, this week, and later, and let a friend or relative help manage the later list.

What should I do if a loved one passes away suddenly at home?

If a loved one passes away suddenly at home, call 911 right away. Emergency responders, and often law enforcement, will come to the home, and a medical examiner or coroner may be notified when the cause of death is not clearly known. This is routine and can feel intrusive, but it is a standard part of the process. The person's body may be taken to the medical examiner's office before a funeral home can receive them, and timing varies by area. What to do: stay with a supportive person, ask the responders what will happen next, and wait to contact a funeral home until you are told where your loved one is being taken.

Who should I notify first after a death, and how?

Start with the people closest to your loved one, then widen the circle as you feel able. Call immediate family and a few close friends personally, and consider asking each of them to pass the news along to a defined list so you are not making every call. Notify the employer, school, or religious community within the first few days. Banks, insurers, and agencies can wait. A short written script can help if speaking is hard. What to do: make a list of ten names, assign calls to willing relatives, and post a simple message for wider friends once family has been told.

What happens when a hospice patient passes away?

When a hospice patient passes away, the hospice nurse usually comes to the home, confirms the death, and helps you contact the funeral home of your choice. Hospice teams generally know the local process well and often handle the call to the doctor or medical examiner when needed. Medications that were prescribed for comfort are typically disposed of with the nurse's guidance. The family can usually take time to say goodbye before the person is moved. What to ask: ask the hospice team what to expect, who to call at night, and whether a social worker or chaplain can help.

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