How to Choose a Funeral Home or Cremation Provider
Last reviewed 2026-11-01
Short answer: Call at least three providers, ask for the General Price List, compare itemized totals, and choose the one that is transparent and respectful. Under the FTC Funeral Rule you can get prices by phone and can decline items you do not want.
Your rights
- Receive a General Price List when you ask in person, and price information by phone.
- Choose only the goods and services you want, apart from the basic services fee.
- Use a casket bought elsewhere without extra fees.
- Be told if embalming is not legally required.
Questions to ask
- What is the total for my situation, itemized?
- Is your crematory on site? Who will be handling care of the person?
- What third-party costs are not included?
- Are you a licensed funeral home? Ask for license details.
Red flags
Pressure to decide immediately, refusal to quote prices, vague totals, or a website that hides its address and license information.
Frequently asked questions
How many funeral homes should I call?
Three is a practical minimum. Compare itemized prices, not just headline numbers.
Where can I complain about a funeral home?
Contact your state funeral board and the FTC. Details are on the FTC Funeral Rule page.